Contact Us
How can we help?
Questions about a product, payment, shipping, tracking, return, refund, or another store matter? Contact the Luqevin customer-support team.
Existing Orders
Please include your order number and checkout email for order-related questions.
Questions About an Order
If you are contacting us about an existing order, please include your order number and the email address used during checkout. This helps us find your purchase more quickly.
Product Questions
If you want more information before placing an order, please include the product name and a clear description of your question. We will do our best to respond with relevant product information.
Order Problems
If an item arrives damaged, incorrect, incomplete, or otherwise problematic, contact us promptly and include relevant photos or videos when appropriate.
Before Returning an Item
Please do not automatically send returns to the registered business address. Contact customer support first so we can review the request and provide the correct return instructions.
Business Information
Include your order number and the email address used at checkout when contacting us.