FAQ
Frequently Asked Questions
Helpful information about products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates Luqevin?
Luqevin is operated by Hangzhou Aoxi Technology Co., Ltd. (杭州奥兮科技有限公司).
What kinds of products does Luqevin sell?
We sell home storage and organization products for wardrobes, shoes, bathrooms, living rooms, and under-bed spaces.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about a product before ordering?
Email service@luqevin.com and include the product name and your question.
Can I change or cancel my order?
Contact us as soon as possible. Whether a change or cancellation can be made depends on the order's processing status.
How do I track my order?
Please use the tracking information provided after dispatch when available. If you need help, contact customer support with your order number.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photos or videos so the issue can be reviewed.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
Should I send my return to the business address?
No. The registered business address is not automatically the return warehouse address. Wait for return instructions from customer support.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.